@import url("https://fonts.googleapis.com/css2?family=Outfit:wght@400;500;600;700;800;900&family=JetBrains+Mono:wght@400;500;600;700&display=swap");*,:after,:before{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth}::selection{background:rgba(108,92,231,.18)}:root,[data-theme=light]{--bg:#fbf8f4;--bg-deep:#f5f0e8;--surface:#fff;--surface-alt:#f0ebe3;--text:#1a1a2e;--text-soft:#4a4a5a;--text-muted:#8a8a9a;--border:rgba(0,0,0,.08);--glass-bg:hsla(0,0%,100%,.7);--glass-border:rgba(0,0,0,.06);--shadow:0 4px 24px rgba(0,0,0,.06);--nav-bg:hsla(34,47%,97%,.85);--card-bg:#fff;--card-hover:#f8f5f0;--blob-1:rgba(255,180,150,.25);--blob-2:rgba(180,160,255,.2);--blob-3:rgba(150,220,200,.2);--photo-opacity:0.18}[data-theme=dark]{--bg:#060e1e;--bg-deep:#040a14;--surface:#0d1b2e;--surface-alt:#132344;--text:#e8edf5;--text-soft:#94a3b8;--text-muted:#546380;--border:hsla(0,0%,100%,.06);--glass-bg:rgba(13,27,46,.8);--glass-border:hsla(0,0%,100%,.06);--shadow:0 4px 24px rgba(0,0,0,.3);--nav-bg:rgba(6,14,30,.9);--card-bg:#101f33;--card-hover:#142540;--blob-1:rgba(139,92,246,.08);--blob-2:rgba(0,212,255,.06);--blob-3:rgba(0,255,136,.05);--photo-opacity:0.12}body{background:var(--bg);color:var(--text);font-family:Outfit,sans-serif;transition:background .4s,color .4s}.motion-bg{position:fixed;inset:0;z-index:0;pointer-events:none;overflow:hidden}.blob{position:absolute;border-radius:50%;filter:blur(80px);will-change:transform}.blob-1{width:500px;height:500px;top:-10%;left:-5%;background:var(--blob-1);animation:blobDrift 18s ease-in-out infinite}.blob-2{width:400px;height:400px;top:30%;right:-8%;background:var(--blob-2);animation:blobDrift 22s ease-in-out infinite reverse}.blob-3{width:350px;height:350px;bottom:-5%;left:30%;background:var(--blob-3);animation:blobDrift 20s ease-in-out 3s infinite}.float-photo{position:absolute;border-radius:14px;overflow:hidden;opacity:var(--photo-opacity);box-shadow:0 8px 32px rgba(0,0,0,.1);transition:opacity .4s}.float-photo img{width:100%;height:100%;object-fit:cover}@keyframes blobDrift{0%,to{transform:translate(0) scale(1)}33%{transform:translate(30px,-25px) scale(1.05)}66%{transform:translate(-20px,15px) scale(.95)}}@keyframes floatSlow{0%,to{transform:translateY(0) rotate(var(--r,-3deg))}50%{transform:translateY(-15px) rotate(var(--r,-3deg))}}@keyframes floatReverse{0%,to{transform:translateY(0) rotate(var(--r,3deg))}50%{transform:translateY(12px) rotate(var(--r,3deg))}}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}@keyframes spin{0%{transform:rotate(0deg)}to{transform:rotate(1turn)}}@keyframes float{0%,to{transform:translateY(0)}50%{transform:translateY(-10px)}}.theme-toggle{width:36px;height:36px;border-radius:10px;border:1.5px solid var(--border);background:var(--glass-bg);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);cursor:pointer;display:flex;align-items:center;justify-content:center;transition:all .3s;color:var(--text-soft)}.theme-toggle:hover{border-color:#6c5ce7;color:#6c5ce7}@media (max-width:640px){.blob-1{width:300px;height:300px}.blob-2{width:250px;height:250px}.blob-3{width:200px;height:200px}.float-photo{display:none}}:root,[data-theme=light]{--c-customer:#0369a1;--c-agent:#047857;--c-technician:#5846d6;--btn-bg:#4c3fc7;--btn-text:#fff}[data-theme=dark]{--c-customer:#38d6ff;--c-agent:#3ddc97;--c-technician:#b3a8ff;--btn-bg:#5b4be0;--btn-text:#fff}.role-customer{--accent:var(--c-customer)}.role-agent{--accent:var(--c-agent)}.role-technician{--accent:var(--c-technician)}body,html{overflow-x:hidden}a{color:inherit}.skip{position:absolute;left:-999px;top:0;background:var(--btn-bg);color:#fff;padding:8px 12px;z-index:50}.skip:focus{left:8px;top:8px}:focus-visible{outline:3px solid var(--c-technician);outline-offset:2px}.footer,.page,.topbar{position:relative;z-index:1}.topbar{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:12px 16px;background:var(--nav-bg);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border-bottom:1px solid var(--border);position:-webkit-sticky;position:sticky;top:0;z-index:10}.brand{font-weight:800;text-decoration:none;font-size:18px}.topbar-right{display:flex;align-items:center;gap:12px}.topbar-link{font-size:14px;font-weight:600;color:var(--text-soft);text-decoration:none}.topbar-link:hover{text-decoration:underline}.page{max-width:780px;margin:0 auto;padding:24px 16px 48px}.hero{padding:20px 0 12px}.hero h1{font-size:clamp(28px,7vw,44px);line-height:1.1;font-weight:800;margin:6px 0 12px;overflow-wrap:anywhere}.lead{font-size:17px;line-height:1.6;color:var(--text-soft)}.card-kind{font-family:JetBrains Mono,monospace;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--accent,var(--text-soft))}.switcher{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:8px}.pill{padding:8px 14px;border-radius:999px;border:1.5px solid var(--border);background:var(--card-bg);font-size:14px;font-weight:600;text-decoration:none;color:var(--text-soft)}.pill:hover,.pill[aria-current=page]{border-color:var(--accent);color:var(--accent)}.pill[aria-current=page]{background:var(--surface-alt)}.cards{display:grid;grid-template-columns:1fr;grid-gap:14px;gap:14px;margin:16px 0}@media (min-width:640px){.cards{grid-template-columns:repeat(auto-fit,minmax(210px,1fr))}}.card{display:block;padding:18px;border-radius:16px;background:var(--card-bg);border:1.5px solid var(--border);border-top:4px solid var(--accent);text-decoration:none;box-shadow:var(--shadow)}.card:hover{background:var(--card-hover)}.card h2,.card h3{font-size:20px;font-weight:700;margin:6px 0}.card p{font-size:15px;line-height:1.5;color:var(--text-soft)}.card-go{display:inline-block;margin-top:10px;font-size:14px;font-weight:700;color:var(--accent)}.cta,.fit,.know,.others{margin-top:32px}.fit h2,.know h2,.others h2{font-size:22px;font-weight:700;margin-bottom:8px}.fit p{line-height:1.6;color:var(--text-soft)}.steps{display:flex;flex-direction:column;gap:10px;margin-top:16px}.step{background:var(--card-bg);border:1.5px solid var(--border);border-left:4px solid var(--accent);border-radius:14px}.step summary{display:flex;gap:12px;align-items:flex-start;padding:14px 16px;cursor:pointer;list-style:none}.step summary::-webkit-details-marker{display:none}.step summary:after{content:"+";margin-left:auto;font-weight:700;color:var(--accent);font-size:20px;line-height:1}.step[open] summary:after{content:"\2212"}.num{font-family:JetBrains Mono,monospace;font-weight:700;color:var(--accent);font-size:15px;padding-top:2px}.step-head{min-width:0}.step-head h2{font-size:18px;font-weight:700;line-height:1.3;scroll-margin-top:80px}.step-sum{display:block;font-size:14px;color:var(--text-soft);margin-top:2px}.step-body{padding:0 16px 16px 52px}.know ul,.step-body ul{padding-left:18px;display:flex;flex-direction:column;gap:8px;line-height:1.55;font-size:15px;color:var(--text);overflow-wrap:anywhere}.tip{margin-top:12px;padding:10px 12px;border-radius:10px;background:var(--surface-alt);font-size:14px;line-height:1.5;color:var(--text-soft)}.tip strong{color:var(--accent)}@media (max-width:480px){.step-body{padding-left:16px}}.cta{text-align:center}.btn{display:inline-block;padding:14px 24px;border-radius:12px;background:var(--btn-bg);color:var(--btn-text);font-weight:700;text-decoration:none}.btn:hover{filter:brightness(1.1)}.cta p{margin-top:12px}.cta p,.footer{font-size:14px;color:var(--text-soft)}.footer{text-align:center;padding:24px 16px 40px;display:flex;flex-direction:column;gap:6px}