On-site technician guide

• The stages are: Application, W-9 and tax info (US only), Background check (typically 2-5 business days), Video verification (a 15-minute call), Test job (optional), Pending approval (typically 1-2 business days), Badge activation, and Active, shown as You're live in dispatch.
• Badges are standard, certified, and expert.

• When you are approved, you receive an email. On-site visits are opening area by area, so jobs reach you as your area opens.
• Finish badge activation to reach the Active stage.

• Open the Earnings tab and tap Manage bank account to connect your payout account.
• When it is done, the app shows Payout account connected.

Tip. Set this up early so it is ready when you finish your first job.

• On Home, switch on Accepting new requests to receive offers. Offers start once visits open in your area.
• Turn it off when you are not available.

• An offer goes to one technician at a time. It shows the level, the pay, and a countdown.
• Tap Accept or Decline before it runs out.
• Accept an offer within 2 minutes of it arriving and earn 20 points.

• Tap Navigate for directions. The next-step button then moves through On my way, I've arrived, Start work, and Complete visit.
• Chat, Call, and Video reach the customer inside the app. Do not trade personal phone numbers or email addresses.
• If the job is bigger than the booked level, propose a new level. The customer is asked to approve the new fixed price, or can cancel.

• The customer taps Confirm job done. If they do nothing, the job confirms automatically 48 hours after you mark it done.
• If the customer taps Report an issue, a dispute opens. Our team reviews it and updates you in the app.

• The platform fee is 25 percent, so you keep 75 percent. Examples shown in the app: $74.25 on a $99 job, $111.75 on $149, and $149.25 or more on $199.
• Plan-covered visits still pay 75 percent of list price.
• The Earnings tab shows this week and this month, what is awaiting the customer, what was paid out, your confirmed visits, and every payment.
• Your share is released for payout 24 to 48 hours after the customer confirms the visit. It then shows under Available to withdraw. Tap Withdraw to send it to your payout account. If it says Set up your payout account first, tap Manage bank account.
• Funds from a job can take a few days to settle before they can be withdrawn.

Tip. This guide does not say when the money reaches your bank. Check your payments in the Earnings tab.